MS Office Training

Our Microsoft Access courses are designed to be able to take students from a very basic level of knowledge in MS Access all the way through to becoming MS Access experts.

Our Microsoft Access courses are the perfect accompaniment to our MS Excel and MS Power BI courses and are structured to be as comprehensive as they are in-depth. Because MS Access is a very versatile tool and because different people make different demands of MS Access, our MS Access courses are structured modularly so as to allow interested individuals or organisations interested in some topics but not in others to choose only the topics and the subject matter that they need.

In order to facilitate module choice for prospective learners and corporate groups, we have also grouped the modules in various pre-defined ways to make the choice process easier.

The modules available for this specialisation are:

  • Module 1: Creating and managing databases;
  • Module 2: Building tables;
  • Module 3: Creating queries;
  • Module 4: Creating forms;
  • Module 5: Creating reports.

For more information about our MS Access courses, please get in touch.

Our Microsoft Excel courses are among the most methodical and comprehensive MS Excel courses in the world. Because we understand that different people have different requirements when it comes to how they need to use and interact with MS Excel, our MS Excel courses are structured modularly so that individuals interested in specific topics but not in others can opt to learn only the topics that they need.

In order to facilitate module choice for prospective learners, we have also grouped the modules in various pre-defined ways to make the choice process easier.

The modules available for this specialisation are:

  • Module 1: MS Excel Customisation & Configuration;
  • Module 2: MS Excel Intermediate: Formulas and Formula Auditing;
  • Module 3: MS Excel Advanced Techniques;
  • Module 4: Working With Tables;
  • Module 5: Pivot Tables & The Data Model;
  • Module 6: Data Querying;
  • Module 7: Using Statistics in MS Excel;
  • Module 8: Producing Time-Series Forecasts in MS Excel;
  • Module 9: Producing Cross-Sectional Data Decomposition using MS Excel;
  • Module 10: PowerPivot, PowerQuery And PivotMap;
  • Module 11: Working With DAX and MDX;
  • Module 12: MS Excel Macros (Visual Basic For Applications).

For more information about our MS Excel courses, please get in touch.

Although Microsoft Power BI is not a hard-core MS Office component in the sense that the other MS Office suite applications (like MS Excel, MS Word or MS Access) are, as it is not a component application that can be installed with the rest of the MS Office suite desktop applications, or accessed within the Office 365 offering, Power BI can be considered to be a layer that can sit on top of the hard-core MS Office suite and which can enhance the numbers-oriented MS Office suite applications greatly.

Our Microsoft Power BI courses are designed to give students who are already familiar with MS Excel or MS Access, or both, the necessary knowledge base and skills to leverage existing data and to use it to create captivating and insightful linked dashboards that can serve as powerful decision-making tools. Since the usage of MS Power BI is not as prevalent as that of other hard-core MS Office tools, in this set of courses we make it a point to not only illustrate the application and its features, but also to delve into data management and database concepts that will allow users to make the best of the opportunities provided by the tool.

Accordingly, as with all our other Microsoft Office courses, this course is modularly structured with a view to enable individuals or organisations interested in this course to be able to pick and choose what suits them best for their specific requirements and circumstances.

The modules available for this specialisation are:

  • Module 1: An introduction to Power BI, Business Intelligence Principles and Database Principles;
  • Module 2: SQL basics;
  • Module 3: Data Extraction, Transformation, Loading and Modelling with Power BI;
  • Module 4: Data Cleaning, Calculations and working with DAX;
  • Module 5: Creating dashboards and fully unleashing the power of Power BI.

For more information about our MS Power BI courses, please get in touch.

Microsoft PowerPoint is the de facto industry standard when it comes to presentations. Creating presentations in MS PowerPoint is a fairly straightforward task. However, not all presentations are made the same. Indeed, in order to create captivating presentations, it is necessary to be able to do better than throwing in a few snippets of text around the slide work area, and this course tries to impart the skills to allow you to turn an otherwise stale presentation into a stunning and memorable one.

The modules available for this specialisation are:

  • Module 1: Customising the MS PowerPoint interface and configuring Add-ins;
  • Module 2: Creating, managing, formatting and optimising enthralling presentations for screen and print in line with best practice design standards;
  • Module 3: Inserting, aligning and formatting text, shapes, images and WordArt;
  • Module 4: Working with tables, table structures, SmartArt, charts, media, OLE and elements;
  • Module 5: Applying and configuring transitions, timing, motion paths and animations;
  • Module 6: Merging, comparing, reviewing, finalising and protecting content from multiple presentations.

For more information about our MS PowerPoint courses, please get in touch.

Given that Project Management is a skill that is highly sought by employers, gaining critical digital knowledge and expertise will allow Project Managers to implement projects efficiently. MS Project allows users to create detailed project plans that factor in deadlines, budgets, as well as resource and task allocation, while allowing for completion and milestone execution monitoring.

The Award in MS Office Project for Business Professionals has been strategically developed in order to fill a gap in most business professionals’ résumés. By seeking to gain knowledge in a popular, but scarcely-understood project management software, entry-level project management professionals requiring a good understanding of project management automation can leverage what they take from this course to fast-track their careers into Middle and Upper Management roles, as these require professionals to acquire the skills for creating complex Project Plans and to implement and monitor such projects successfully.

The Modules available for this specialisation include:

  • Module 1: MS Project Foundation;
  • Module 2: MS Project Basic User;
  • Module 3: MS Project Intermediate User;
  • Module 4: MS Project Advanced User.

For more information about our Microsoft Project Course, please get in touch.

Microsoft Publisher is an entry-level desktop publishing application, differing from MS Word only in that the emphasis is placed on page layout and design rather than text composition and proofing. Indeed, for those who manage to master MS Word to a very high degree, MS Publisher becomes redundant. For everyone else, MS Publisher is an application that will make life much easier when documents that need eye-catching layouts to be presented are required. MS Publisher is very easy-to-use and provides a rudimentary alternative to the “heavyweights” in desktop publishing like Adobe Illustrator, Adobe InDesign and Quark Express. Indeed, MS Publisher is targeted to the small business market where firms do not have dedicated design professionals available to make marketing materials and other documents.

Our Microsoft Publisher courses cover everything there is to know about desktop publishing with this entry-level tool.

The modules available for this specialisation are:

  • Module 1: Working with templates, shapes, images, graphics and backgrounds;
  • Module 2: Formatting text, objects colour correction and photo editing tools to customize publications.

For more information about our MS Publisher courses, please get in touch.

Mastering the skills of the MS Visio Application will simplify work on a day-to-day basis with a view for people to develop their ability to create more complex diagrams in less time and in a more professional style, thereby enhancing the expertise of any organisation or project while maximising job performance.

Microsoft Visio for Professionals is designed for people who are:

  • Already familiar with the layout and basic features of Microsoft Visio;
  • Interested in enhancing their skillset and knowledge of the tool; and
  • Not conversant with the tool and are eager to exploit all of its functions.

The Modules available for this specialisation comprise:

  • Module 1: Get Started with Visio 2016;
  • Module 2: Create Diagrams and Add Data to Diagrams;
  • Module 3: Manage Text, Shapes, and Pages;
  • Module 4: Advanced Options and Settings for Enhancing Visio Performance.

For more information about our Microsoft Visio Course, please get in touch.

Our Microsoft Word courses are designed to be able to take students from a very basic level of knowledge all the way through to becoming MS Word experts. MS Word is not a very complex platform, but it does have some efficiency-enhancing features that require a certain degree of knowledge and expert mastery in order to ensure that that users are capitalising on all the efficiencies that may be squeezed out of MS Word. This is ultimately the only way of avoiding unnecessarily frustrating work practices (like manually keying in table of contents or section and sub-section numbering) and avoidable problems (like problems with discontinuities in page numbering, citations, bookmarks and cross-references). Given the prevalence of use of MS Word, not everyone will need to start the course at the entry level to be able to progress to becoming an expert.

Accordingly, as with all our other Microsoft Office courses, this course is modularly structured with a view to enable individuals or organisations interested in this course to be able to pick and choose what suits them best for their specific requirements and circumstances.

The modules available for this specialisation are:

  • Module 1: Exploring and customising MS Word 2016;
  • Module 2: Creating and managing files, templates, presets, designs and pictures;
  • Module 3: Modifying the structure, function, formatting and appearance of text and automating text instances;
  • Module 4: Collaborating on documents, using forms and using fields;
  • Module 5: Understanding the mail merge process and managing MS Word Add-ins;
  • Module 6: Advanced MS Word options and settings for optimising tasks.

For more information about our MS Word courses, please get in touch.

Anti-Money Laundering (AML) Training

Our Anti-Money Laundering (AML) Course is designed to outline the regulatory non-compliance dangers of money laundering and to help our attendees appreciate the AML obligations in force and those that are are necessary in an increasingly complex legal environment. It is intended to give a simple, understandable and coherent overview of something essentially very complex, distilling the complicated wording of the law to draw out the main concepts, requirements and obligations.

The Modules available for this specialisation include:

  • Introduction to Money Laundering and Terrorist Financing;
  • An overview of the regulatory framework;
  • AML Obligations and Responsibilities (Part 1);
  • AML Obligations and Responsibilities (Part 2).

For more information about our Anti-Money Laundering (AML) Course, please get in touch.

Anti-Money Laundering (AML) for Gaming is an in-depth course on money laundering and terrorist financing regulation in the gaming sector. Few courses are currently available internationally that discuss this topic as comprehensively as we do.

Our AML for Gaming course is intended to provide a thorough legal understanding of gaming companies’ obligations in relation to the 4th AML Directive. It thus assumes some existing degree of familiarity with AML basics and processes.

The Modules available for this specialisation include:

  • Module 1: An overview of the AML regulatory framework;
  • Module 2: The practical aspects of enhanced customer due diligence;
  • Module 3: Reporting and AML obligations;
  • Module 4: The roles of the MGA and the FIAU;
  • Module 5: Necessary implementing procedures.

For more information about our Anti-Money Laundering for Gaming Course, please get in touch.

Management, Strategy And Finance Training

Providing a course to non-financial managers on the basics of accounting and finance is certainly crucial in today’s world where the need for financial literacy cannot be stressed enough. This is even more so when considering the fact that organisations have made great strides in their operational setups, moving from a silo mentality to one where matrix teams and their members all have a role to play in how the organisation is managed. This paradigm shift has had a bearing on various operational activities from department-specific procurement, all the way up to combining inputs from different organisational departments for strategic decision-making.

Indeed, a sustainable and prosperous business mentality nowadays requires the presence of cross-functionality among all the various departments within an organisation whereby different managers discuss, exchange ideas and collaborate to provide the best solutions for the enterprise they work for. This course provides an array of financial aspects that will catapult the performance of your team to another level.

The Modules available for this specialisation include:

  • Module 1: Basic Accounting and Finance Principles;
  • Module 2: Interpretation of Financial Statements and Financial Ratio Analysis;
  • Module 3: Generating Forecasts and Budgets;
  • Module 4: Cash Management and Credit Control Techniques.

For more information about our Finance for non-Financial Managers Course, please get in touch.

Budgets are not an exercise in guessing a few organisational variable numbers in a MS Excel environment to produce the magic number that will make both the sales team and the shareholders happy. Proper budgeting requires a thorough understanding of forecasting techniques and their shortcomings, an understanding of the bigger economic picture and the markets of interest with which to calibrate such models, as well as a good understanding of how other people and departments need to be managed to minimise inter-departmental frictions during the budgetary process.

Our Course in Financial Planning provides an in-depth understanding of the economic outlook for the coming year, budgets, forecasting and as well as MS Excel skills required to empower your team to provide more value in less time.

The Modules available for this specialisation are:

  • Module 1: An Economic Outlook and how it affects our Forecast;
  • Module 2: Budgeting – Walking the Organisational Tightropes;
  • Module 3: A Forecasting Primer – Statistics Intuitively Explained;
  • Module 4: Unleashing the Full Power of MS Excel in Financial Planning and Budgeting.

For more information about our Financial Planning Course, please get in touch.

The Award in Leadership and Management (MQF Level 6) is designed to provide junior and middle managers, or those aspiring to acquire such roles, with the leadership and managerial skills to succeed in today’s work environment. The course aims to make participants reflect on different cases and scenarios that one may encounter in the workplace, and how these may be dealt with efficiently, effectively and with impact.

The Course takes a holistic approach to the subject and emphasises the need to motivate, challenge and support one’s team to enable them to deliver better results while maintaining a positive team environment.

The Modules available for this specialisation include:

  • Module 1: Foundations of Leadership and Management;
  • Module 2: Management and Leadership in Practice;
  • Module 3: Planning, Controlling and Financial Analysis;
  • Module 4: The Management Environment and Decision Making;
  • Module 5: Managing People in Organisations.

For more information about our Leadership and Management Course, please get in touch.

Whether you want your members of staff to improve their ability to deal with difficult people, become an expert at negotiations, or master the art of managing conflict, our course in negotiation skills will provide them with the tools to succeed in this field.

The development of your team’s negotiation skills can prove to be a worthwhile investment as such skills can be applied across the spectrum of interaction, from the boardroom all the way to personal relationships with clients, while increasing problem-solving capacity. Get your team to learn and practice these skills and more throughout this course.

The Modules available for this specialisation include:

  • Module 1: Introduction to Negotiations;
  • Module 2: Psychological Tools and Applications;
  • Module 3: Dispute Resolution;
  • Module 4: Negotiation in Practice.

For more information about our Negotiation Course, please get in touch.

Our course in Project Management is accredited at MQF Level 6, and provides participants a structured and organised methodology to manage projects effectively from inception to completion as smoothly as possible. Our course is designed in such a way so as not to offer participants nice and complex theories to learn that have little, if any practical value beyond Hallmark cards, but to provide them with the tools and techniques for effective and successful Project Management in a practical way that takes account of the peculiarities of the real world.

The Modules available for this specialisation include:

  • Module 1: Introduction to Project Management;
  • Module 2: Project Plans, Feasibility and Risks;
  • Module 3: Teamwork and Managing Individuals;
  • Module 4: Tools and Contracts in Project Management;
  • Module 5: Implementing and Closing off Projects.

For more information about our Project Management Course, please get in touch.

Our Award in Aspects of Work Psychology (MQF Level 6) aims to provide a sound knowledge and understanding for a number of areas related to the work environment using psychology. This approach to the workplace provides the development of abilities and skills required to ensure the human element at the place of work, which may be applied to solve or avoid difficult situations that may arise in such settings.

The target audience would be highly-motivated adults interested in pursuing further studies, having had at least one year of experience in human resources, management or employee / human relations post.

The Modules available for this specialisation include:

  • Module 1: An Introduction to Psychology at Work;
  • Module 2: Basic Principles in Personnel Selection;
  • Module 3: Performance in the Organisation;
  • Module 4: Motivation, Change and Leadership;
  • Module 5: Personal Development.

For more information about our Work Psychology Course, please get in touch.

Law

Our Contract Law course aims to help you understand the elements involved in defining, constructing, negotiating and enforcing contracts in the EU and beyond.

This is a course for non-lawyers who are interested in understanding the elements involved when entering into, constructing, negotiating and enforcing contracts within Malta, the European Union and internationally, using the right tools and escrow instruments to make sure that you are not short-changed at any stage.

The Modules available for this specialisation include:

  • Module 1: Contract Basics, Contracts in Action and Standard Contract Terms;
  • Module 2: Contract Drafting, Special Contract Situations, Contract Law, The Internet and Case studies / Practical Exercise.

For more information about our Contract Law Course, please get in touch.

Human Resource Management in organisations is, among other things, heavily influenced by legislation governing employment issues. Indeed, employment legislation alone regulates a number of core Human Resource (HR) functions such as recruitment and selection, compensation management, and people development.

The aim of this course is to bring together the essential elements of employment law and its relevance to people management in organisations, thus ensuring that your team has the right information and knowledge at their disposal to manage the Human Resource Office with all of its demands.

The Modules available for this specialisation include:

  • Module 1: The Recruitment and Selection Process;
  • Module 2: Working Conditions and Contracts;
  • Module 3: Performance Management;
  • Module 4: Diversity and Equality at Work;
  • Module 5: Developing Your Workforce;
  • Module 6: Termination of Employment.

For more information about our Human Resource Management Course, please get in touch.

Telecoms & Electronic Communications Training

Learn the basics of electronic communications and modern day telecoms, the trends, the technologies, the markets and the fast changes they are currently going through to adapt, on the one hand to increasing demand-side pressures for higher and more ubiquitous bandwidth at a lower price, and on the other to an increasingly restrictive regulatory regime.

Join us for this course to learn about interesting topics like Universal Service Obligations, LTE, 5G, TLS, Next-Generation Networks (NGNs), bandwidth capacity, traffic shaping and many, many more.

For more information about our Basic Course in Electronic Communications, please get in touch.

Other

Gain a sound understanding of business communication channels and which ones are the best for specific situations. Learn about the pros and cons of all communications media available in business environments. Develop professional and intriguing writing styles as well as eloquent verbal communication that will enable you to communicate effectively in your work environment!

For more information about our Business Communication Course, please get in touch.

Customer care can be a tricky business. If not managed properly, it can on the one hand lead to a high employee turnover due to burnout and job demotivation, and on the other to loss of customers. It is therefore an area where training is worth its weight in gold. Our courses on Customer Care provide a holistic approach in ensuring that attendees develop the ability required to handle both client-facing situations as well as challenging phone calls to mitigate any situation, leaving the customer feeling valued, respected and appreciated without allowing angry or rude customers to trample over them.

This course will enable attendees to plan their individual path to developing resilience, learn how to calmly but assertively deal with customers in stressful situations avoid anxiety and frustration and ultimately increase job satisfaction. We aim to empower those attending this course to deal with situations with a smile, cope better with stressful situations and build rewarding customer relationships.

The Modules available for this specialisation include:

  • Module 1: Developing the Customer Care Mind Set;
  • Module 2: The Importance of Etiquette in Customer Care;
  • Module 3: Mastering the Communication Skill Set for Customer Relations;
  • Module 4: Handling Challenging Clients;
  • Module 5: Astounding the Client with a Positive Experience!

For more information about our Customer Care Course, please get in touch.

Master the art of crafting presentations focusing on key objectives, effective design and visual aids, to present key concepts and ideas with clarity, charm and an irresistible appeal to the human senses and how best to deliver such presentations with authority and conviction.

For more information about our Presentation Delivery Course, please get in touch.

Master the art of effective, eloquent and straight-to-the-point writing to get the intended message through to the recipient, resolve issues, avoid errors, and increase credibility! Whether you’re after honing in the blunt, the tongue-in-cheek or the diplomatic writing style, this course has something for you.

For more information about our Effective Business Writing Course, please get in touch.

Stress is an issue of degree rather than one of kind. Indeed, stress in itself is not bad and has allowed humanity to avoid natural predators and to make it long enough to still be around to tell the story. However, chronically high stress levels in an environment devoid of natural predators can have an adverse impact on people’s minds, bodies, and behaviour. Research clearly shows that people can learn to use specific resilience skills and positive routines in order to better manage stress, bounce back quicker after a setback, be more effective in one’s academic and vocational pursuits, develop stronger relationships with others, be physically and mentally healthy, and be satisfied with one’s life overall. In short, stress resilience is an ordinary skill that can be learned.

Our course in Stress Management aims to teach individuals the science behind becoming a stress-resilient person. Stated simply, resilience is the ability to survive and thrive without succumbing to stress!

The Modules available for this specialisation include:

  • Module 1: Stress and its Effect on Individuals – Bringing Back Joy in our Life!;
  • Module 2: Stress in Contemporary Work Settings – can we Live Stress Free?;
  • Module 3: Effective Stress Management;
  • Module 4: Stress Management Techniques.

For more information about our Stress Management Course, please get in touch.

Providing training to peers and clients is as much of an art as it is a science. Our Train-the-Trainer course aims to develop and channel potential trainers’ skills to charm an audience while overcoming any personal emotional challenges, provide relevant and planned information, and leave the audience with the right flavour to pursue the training objectives. The end result is to endeavour to ensure that potential trainers develop the skillset, knowledge, tips, tricks and fun approach to master the delivery of a training course or session that are necessary to ensure that training is delivered with maximum impact.

This interactive course endeavours to impart to delegates the important basics of training delivery, as well as to provide them with methodologies and practical tools in the areas where such emphasis is required by means of a combination of lectures, interactive simulations and practical examples. Blended learning approaches are also dealt with.

Students will be given time to interact with the trainer as the practical aspect of the course is, in our view, critical. This Train-the-Trainer course is therefore intended for members of staff who can benefit from the application of the principles of more effective training delivery and how to leave the audience with a memorable experience.

The Modules available for this specialisation include:

  • Module 1: What makes a Good Trainer?;
  • Module 2: Grasping Adult Learning and Different Learning Styles;
  • Module 3: Designing and Planning an Interactive, Effective and Memorable Training;
  • Module 4: Mastering Your Training Skills;
  • Module 5: Creating a Relaxing and Interactive Training Environment;
    • Module 6: The Different means of Communicating, Interacting and Surprising your Audience;
  • Module 7: Delivering a Training within a Culturally Diverse Environment;
  • Module 8: Exceeding your Participant’s Expectations by making Learning and Development Exciting and Creative;
  • Module 9: Time to Practice!

For more information about our Train-the-Trainer Courses, please get in touch.

In today’s multi-national environment at the work place, different cultures and ethnicities may give rise to organisational challenges requiring a radically different approach from other more conventional challenges. Our course is aimed at helping members of staff develop tolerance, understanding and increasing their professional, social and intercultural skills within a work environment. It is also an opportunity for employees to gain competences in addressing the needs of their teams and team members with different backgrounds.

This programme focuses mainly on areas that assist employees to achieve results within intercultural teams using their second language, encouraging acceptance and diversity. Such competences will equip attendees to manage the constant change being faced with workplace diversity, and will also contribute to motivation and job-satisfaction, leading to the social cohesion and well-being of all involved.

The Modules available for this specialisation are:

  • Module 1: Introduction, Literature Review and Psychological Theory Contribution;
  • Module 2: Managers’ Behaviours at Work;
  • Module 3: Strategies for Nurturing Inclusion;
  • Module 4: Facilitating Challenging Conversations at Work;
  • Module 5: Ground Rules: A Culture of Inclusion and Respect;
  • Module 6: Helping ALL Employees Flourish.

For more information about our Culture Diversity Course, please get in touch.

Time management is definitely one of the fundamental aspects of today’s working life that needs to be mastered if competitively retention and effectiveness assurance and personal satisfaction are to be ascertained.

Our course on Time Management provides an array of skills and instils a mind-set that stimulates job performance by looking into the environment that is conducive to effectiveness, the setting of priorities, the carrying out of activities around prioritisation, the reduction of time spent on non-priorities, and the promulgation of incentives to modify behaviour in order to ensure compliance with deadlines.

The Modules available for this specialisation include:

  • Module 1: Explore Time Management;
  • Module 2: Learn how to become Smart;
  • Module 3: The Time Thieves: Causes and Solutions;
  • Module 4: It’s time to start practicing.

For more information about our Time Management Course, please get in touch.